# Banking

## CASE STUDIES - Banking

###### Industry – Banking

- Leading global bank in South Africa  
- The bank was looking at opportunities to improve their customer experience as part of the efforts to digitize bank operations.

###### Business Case

- Optimize customer onboarding, which typically took 16 days for completion.  
- The bank had several disparate legacy systems that needed to be integrated to optimize the entire customer onboarding process.

###### Solution

- RPA used to optimize their customer onboarding process to access multiple systems simultaneously  
- Enterprise-wide automation platform helped transform the operations of the bank – capabilities such as RPA, OCR, and analytics.

###### ROI Outcomes

- The bank reduced the average customer onboarding time from 16 days to 9 minutes.  
- Achieved STP rates of 60-100% across various processes where the solution is implemented.